The title on this is both sincere and sarcastic…
I have had Bellsouth’s FastAccess DSL for almost 6 years. For the most part, the service has been excellent, and the speeds have been good and consistent since day 1. I started out with the 1.5 mbit/second, then moved to 3.0 mbit/second when it was offered a couple of years ago. I’ve been very happy with the service, and the price has even dropped! (Take that, cable!)
Unfortunately, *before* our hurricanes from 2005, my service started developing a hiccup. Every now and then, the modem would just drop the connection, for no apparent reason. For the most part, it would sync back up after a few minutes, then go on with no issues. Then, the nasty hurricanes came through. Two weeks to get the DSL restored, with a LOT of problems with every other service imaginable in the area. The sync issues started to get worse. For the most part, I wrote that off to hurricane damage.
I tried calling the service center when the modem would loose sync, but usually by the time I spoke to someone, the line had corrected itself. I was starting to get fustrated. First, Bellsouth sent me a new modem (mine was over 3 years old). They did this free of charge, even though the warranty had expired on the modem. (Big thumbs up for that!) Unfortunately, the problem persisted. I kept calling the service center every time my line would drop. Eventually, they sent a tech out to take a look at my house. He couldn’t find any issues, but he called in and had some parameters adjusted on my line. This still didn’t help. I kept calling the service center, and every time they reset the port on the D-Slam, my line would work for a while. I was not happy about this, but I could live with it.
The final straw came this weekend. I had a project due for work and I needed to RDP into my work computer. I started working on the DSL, and poof, the line went haywire. I couldn’t keep it running for more than a moment or two at a time. I called Bellsouth, and I was furious. Five months, no solution, and no one was listening to me that the problem was on their end. I called tech support with the ultimatum, ‘Fix it or I go to cable’.
My support call was on a Saturday. On Sunday, an *AWESOME* tech showed up @ 9:00 am. He looked over my house line, and said everything was fine. I told him about the problems that I was having with the port, and how when the service center reset the port, everything would work for a bit. He said that he would go and move my connection from my current port to a different port. Heaven’s to Betsy, it WORKED! FINALLY! Why did it take so long for someone to do something simple like that, I have *NO* idea.
One of the side benefits to this was that the new port supports the 6 mbit/second transfer rate! That showed up on my options for my DSL the very next day! To say the least, I ordered that, and am now *VERY* happy with my download speed!