Ok, usually I try to refrain from bitching about companies and their support (hey, I’m a support person too!), but this one floors me. My next door neighbor is moving out, so he probably had his cable turned off. Well, when they came out to ‘fix’ his cable, the turned MINE off! Now, I’ve never missed a bill, no issues with cable for well the time I’ve had it. So, I call the cable company.
Comcast: ‘Yes, we understand you have a problem. We’ll send someone out to fix it on Tuesday.’
Me: ‘Ummm, it’s Sunday. Your person inadvertantly undid MY cable. Please expedite to today’
Comcast: ‘Sorry, our techs work by appointment only, and the appointment is set for Tuesday.’
Me: ‘I’m sorry, but I’m not HOME on a Tuesday. I have to work to pay for my cable bill.’
Comcast: ‘We can reschedule on any other week day.’
At this point, I gave up. It didn’t take them having an appointment to ‘break’ my cable, why should they need one to actually ‘fix’ it?
So, I missed the race today.
What kills me is that the cable companies have a monopoly on providing cable. Even Bellsouth (AT&T) has to play nice and let seperate companies sell their services. And, usually Bellsouth will send trucks out pretty quickly, especially if it’s their fault. I’ve never had a real problem with Bellsouth, other than one time when our entire building’s phone went south.
And, to end my rant, if I had a customer who’s problem was something that *I* caused, they’d be the #1 priority on my list. I’ve had to do that with MY tech support business a time or two. Being responsible for one’s work is probably the single biggest thing that helps me in my line of work. Something to think about, Comcast. ‘Cause I’ll probably switch to Dish at my new house, unless I see some decent treatment.